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General Info 

Kronos Menus keeps many “Café Style” models of clear sewn Menu Covers in Stock. However, due to the large variety of sizes/colors we are not able to keep all items in stock at all times. If your item is in stock, we will ship next business day. If not, we generally ship within 4-10 business days. Please speak with a Salesperson to get current lead-time information. 

Production Time 

Production times generally run about 3 weeks but will vary at different times during the year. If you have an opening and need your order in hand by a certain date, please let us know and we will make every effort to expedite production and delivery for you.
 

Refunds 

All refunds authorized by Kronos Menus will be remitted in the same form as made at time of payment. 

 

Refused Orders 

Kronos Menus reserves the right to require payment in full (plus all additional freight costs incurred) before re-shipping any order (or package) that is not accepted at time of delivery. 

 

Returns 

No returns should be done without the consent of an agent of Kronos Menus. Merchandise deemed defective will either be replaced or refunded at the discretion of Kronos Menus. All other returns, when authorized, will require customer to pay return freight and will be subject to a 20% (or $25.00) restocking charge, whichever is greater. Custom orders will not be accepted for returns unless deemed defective by an agent of Kronos menus. 

 

Shipping 

Unless otherwise requested, orders ship by FedEx. Please let us know if you prefer a different carrier and we will try to accommodate your request. We do not ship orders by U.S. Postal Service. All prices published or quoted are F.O.B. our factory/warehouse. 

 

Damaged Goods 

If you received a damaged box, before you sign for it, have the carrier inspect it with you to make sure the contents are intact or not missing. You may refuse the box if contents are damaged or missing. If the damage box was accepted and later realizing that there is a problem with the content, call us immediately. We can file for a claim to the carrier company, provided that (1) you a kept the damaged box for reference (2) the driver was aware and recorded the damage (3) you send us an email with your grievance and photos of the damage box and products.  We will then take measures in filing a claim to the carrier company. As well, we will replace any damaged goods as soon as possible providing that the carrier agrees to cover the expenses. 

 

Tax 

U.S. and Mexico customers don’t pay tax in accordance to the CUSMA agreement. (Canada, United States, Mexico agreement). Duties may apply on large monetary orders by customs. 

Canadian customers will be charged GST or HST according to their provincial location. 

 

Use of this website is governed by the above terms and conditions. By using this Kronosmenus.com Web site, you agree to follow these rules and conditions and to be bound by them. If you do not agree with any of the above terms and conditions, do not use the Kronosmenus.com website. 

 

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