Shipping and Delivery
Unless otherwise requested, orders ship by FedEx. Please let us know if you prefer a different carrier and we will try to accommodate your request. We do not ship orders by U.S. Postal Service. All prices published or quoted are F.O.B. our factory/warehouse.
If you received a damaged box, before you sign for it, have the carrier inspect it with you to make sure the contents are intact or not missing. You may refuse the box if contents are damaged or missing. If the damage box was accepted and later realizing that there is a problem with the content, call us immediately. We can file for a claim to the carrier company, provided that (1) you a kept the damaged box for reference (2) the driver was aware and recorded the damage (3) you send us an email with your grievance and photos of the damage box and products.
We will then take measures in filing a claim to the carrier company. As well, we will replace any damaged goods as soon as possible providing that the carrier agrees to cover the expenses.
Kronos Menus reserves the right to require payment in full (plus all additional freight costs incurred) before re-shipping any order (or package) that is not accepted at time of delivery.
U.S. customers don’t pay tax in accordance to the CUSMA agreement. (Canada, United States, Mexico agreement). Duties may apply on large monetary orders by customs.
Canadian customers will be charged GST or HST according to their provincial location.
Use of this website is governed by the above terms and conditions. By using this Kronosmenus.com Web site, you agree to follow these rules and conditions and to be bound by them. If you do not agree with any of the above terms and conditions, do not use the Kronosmenus.com website.